Terms and conditions
General terms and conditions
The conditions for your booking of the Villa Lorena.
1. Scope
These conditions apply to all contracts for the rental of the Villa Lorena in Frigiliana, Málaga, between Sandra and Jürgen von Klitzing as landlords and the guest as tenant.
2. Conclusion of the contract
An enquiry made via the form or by e-mail is not yet a booking, but a non-binding enquiry. The rental agreement is concluded only when we expressly confirm your enquiry in text form. The temporary marking of your dates in the availability calendar likewise gives rise to no claim to the property.
3. Prices and payment
The rental price depends on the travel dates and the length of stay. It is stated to you bindingly in the booking confirmation, together with all ancillary costs. No costs other than those stated there arise.
The rental price includes bed linen and towels, electricity, water, Wi-Fi and use of the pool and outdoor areas.
Method of payment
- Deposit of 30 per cent of the rental price, due within seven days of receipt of the booking confirmation
- Balance, due 30 days before arrival
- For a booking made less than 30 days before arrival, the entire amount is due immediately
- Payment exclusively by bank transfer to the account stated in the booking confirmation
4. Security deposit
A security deposit of 500 euros is charged. It is to be transferred together with the balance payment or, by arrangement, to be lodged in cash on arrival.
It is refunded within 14 days of departure to the same account, provided that no damage is found and the property has been handed back in proper condition. If damage exceeds the security deposit, we reserve the right to claim the additional amount.
5. Withdrawal and cancellation
Withdrawal is possible at any time in text form. What matters is the receipt of the declaration by us. The following compensation is payable, in each case based on the total rental price:
| more than 60 days before arrival | 10 per cent |
|---|---|
| 60 to 31 days before arrival | 50 per cent |
| 30 days before arrival or later | 90 per cent |
| Failure to arrive without withdrawal | 90 per cent |
The guest reserves the right to prove that we have suffered no loss or a substantially lower loss. If we succeed in letting the property to someone else for the cancelled period, the rent obtained is offset.
The guest may instead nominate a substitute guest who takes over the contract. We may object to this if there are justified doubts.
We recommend taking out travel cancellation insurance.
6. No right of withdrawal
For contracts on the provision of accommodation for purposes other than residential purposes, there is no right of withdrawal if the contract provides for a specific date or period. This follows from § 312g Abs. 2 Nr. 9 BGB. Your booking is therefore binding from confirmation; only the cancellation conditions stated above apply.
7. House rules
- Arrival from 16:00
- Departure by 10:00
- Maximum occupancy: 6 guests. Overoccupancy entitles us to terminate the contract without notice
- Smoking is not permitted inside the house
- Pets are not permitted
- Quiet hours from 22:00 to 8:00
- Use of the pool and outdoor areas is at your own risk. Children must be supervised
- Parties and events are permitted only by prior arrangement
8. Minimum stay
The minimum stay is three nights, all year round. Deviations are possible by arrangement.
9. Obligations of the guest
The guest shall treat the rental property and its furnishings with care and is liable for damage culpably caused by them or by fellow travellers. Damage must be reported without delay.
10. Liability of the landlords
We are liable without limitation for damage arising from injury to life, body or health, and for damage based on intent or gross negligence.
In the case of simple negligence we are liable only where an obligation is breached the fulfilment of which is essential to the proper performance of the contract in the first place and on the observance of which the guest may regularly rely. In that case liability is limited to the damage typical of the contract and foreseeable.
No liability is accepted for short-term interruptions to the supply of electricity, water or internet, or for temporary failures of pool equipment or air conditioning for which we are not responsible. In such cases we endeavour to remedy the situation as quickly as possible.
Use of the pool, terraces and outdoor areas is at your own risk. The pool is not supervised. Parents are liable for their children.
We are not liable for events of force majeure, such as natural events, official orders or failures of public utilities. If use becomes impossible as a result, amounts already paid will be refunded on a pro rata basis.
No liability is accepted for valuables brought onto the premises.
11. Applicable law
Spanish law applies, as the rental property is located in Spain. Mandatory consumer protection provisions of the state in which the guest has their habitual residence remain unaffected.
This choice of law should be reviewed by a lawyer. The constellation of landlords resident in Germany and a Spanish rental property is not a standard situation.
12. Severability clause
Should any provision be invalid, the validity of the remaining provisions remains unaffected.