Frequently asked questions
Frequently asked questions
The questions guests ask us most often before booking.
What guests most often want to know before booking. Is something missing? Ask us directly, we reply within 24 hours.
Booking
Is an enquiry already a booking?
No. An enquiry via the form is non-binding. We check it personally and confirm it in text form. The rental agreement is concluded only with this confirmation.
Why book directly rather than through a portal?
With a direct enquiry there is no platform commission, which is considerable depending on the portal. In addition, you speak directly with the hosts rather than with a customer service desk.
What is the minimum length of stay?
Three nights, all year round. For special cases, please just ask us.
What does a stay cost?
The price depends on the travel dates and the length of stay. Tell us your preferred dates in your enquiry, and you will receive a binding offer within 24 hours. It includes bed linen, towels, electricity, water, Wi-Fi and use of the pool and outdoor areas. In addition there is a security deposit of 500 euros, which you get back after departure.
How can I cancel?
Withdrawal is possible at any time in text form. Staged compensation is payable: up to 60 days before arrival 10 per cent, thereafter up to 31 days 50 per cent, from 30 days before arrival 90 per cent of the rental price. If we can let the period to someone else, that is offset. You may also nominate a substitute guest.
There is no statutory right of withdrawal for holiday accommodation with fixed dates. Details in the terms and conditions. We recommend travel cancellation insurance.
The house
How many people is the villa designed for?
For up to six guests. The occupancy limit is binding.
Is there Wi-Fi and air conditioning?
Yes, both are available. You will find the complete list under Full amenities.
Is the pool heated?
No, the pool is unheated. From May to October the sun warms it reliably to pleasant temperatures. In the winter months it is too cool for swimming.
Are pets allowed?
No, unfortunately pets are not permitted.
Is smoking allowed in the house?
Not inside the house. On the terraces and outdoors it is possible.
Is there parking?
Yes, a parking space is available on the property.
Are bed linen and towels provided?
Yes, both are included in the rental price. For longer stays we provide correspondingly more towels, so that you are supplied throughout your stay.
Getting here and your stay
Do I need a hire car?
We strongly recommend it. The villa lies above the village among plantations. For beaches, shopping and excursions a car is practically indispensable. Details under Getting here.
How far is it to the sea?
The beaches of Nerja and Maro are a few minutes' drive away. You will find an overview under Beaches & Cuevas.
When is the best time to travel?
The Costa del Sol is mild all year round. Spring and autumn offer pleasant temperatures for walking, high summer is hot and ideal for the pool and beach, and winter stays sunny and quiet.
When do I receive the keys?
We arrange that with you in advance. A handover in person by Sergio on site is possible, as is leaving the keys if you arrive late. Just let us know your expected arrival time in good time, and we will find a suitable solution.
What do I do if something breaks during my stay?
Please report it immediately to Sergio on site or to us. We will deal with it as quickly as possible.